Do you offer payment plans?
We expect a % of the agreed upon amount paid before we start, and the remaining balance on the day the site is handed over to the you. We offer this payment plan to help make the website you want more affordable, and for us to cover some of our initial costs. Certain restrictions do apply and payments plans are not available on smaller packages, web hosting, and SEO.
How long have you been in business?
We have been in business since 2005. Our management team runs several successful internet service businesses internationally.
What areas do you serve?
We work with all types of clients from big corporations to individual entrepreneurs. We have clients all over the United States.
How large is Webnovices?
Currently we employ 10-15 people including graphic artists, layout designers, project managers, sales managers, and various specialists such as Flash, SEO and System Admin.
How can we pay to get started?
We accept all major credit cards including Visa, Master Card, American Express, Discover. We also accept Paypal, Checks, and Money Orders.
Do I have to host with you?
No, unlike other companies we don’t make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don’t have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.
Absolutely! You'll have several options for managing your site after it's completed. When we're done constructing your new website, you will own it and have full access to it. You will be able to make any changes to the site if you have any web editing knowledge. You can also opt for an editable website package. This way, you can log in to easily make changes to any non-Flash content in your site, any time you want. Just make sure you let us know you would like this option before you sign up. Thirdly, we offer a Webmaster service, if you'd like us to manage your new site for you. This is pre-paid, discounted update work to your site.
Do you offer Emergency After Hours Support?
We have 24/7 email and chat support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.
Why are your prices so low for your excellent quality? Is this a scam? Are there hidden charges?
Webnovices is a US company. We believe in business ethics and exceptional customer service. When you buy any of our services, you can buy with confidence.
If you are wondering how we can charge as much as 70% less than our competition and still be in business? There are a number of things to consider:
Clients - The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business, and without business, we cannot make money. So with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.
Promotion and Advertising - We choose the way we promote our web design business very carefully and ensure every promotion dollar pays for itself. We've spent a lot of time researching in this field. This is what our business is about, "Web Design and Internet Promotion". So, we take this to the extreme. We find the absolute best values for money, as well as the most popular ones that may cost a little more. We look at every angle of advertising and promoting in order to promote our company and to keep expenses down while keeping prices low.
Co-Creation – We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on time and all milestones that requires your action, such as approving design mockups or web design changes be acknowledged on time.
Can you create a logo to go with our web site?
Sure we can. In fact, we make excellent logos . We can also design brochures, business cards and all your stationary to go with your website.
Can you help us get listed in Search Engines?
We have a Web Marketing Service (Search Engine Optimization) for a low cost to help you list in Major Search Engines. For more details, please ask a Representative when you call us.
Will we get a chance to review and suggest modifications to the website before it is launched?
Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.
Can I call any of your clients for a testimonial?
Sure, you can call any of them. Since we cannot control what happens once we complete the website, we can not guarantee they will be able to take your call. You can take a look at our Testimonials page for just a few references. The best testimonial for us is our past work in our portfolio. You will be hard pressed to find any other company with as large a portfolio as ours.
I am a small home business, do you work with Individuals?
Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.
What are your Business Hours?
We work 9:00 AM to 8:00 PM PST - Monday to Friday and 10:00 AM to 4:00PM PST on Saturdays. For your convenience email is available for sales or support almost 24/7.
